Last Update: June 24, 2019
“We” or “Us” or “Our” should be regarded as “SCOREWARRIOR LIMITED”, “You” or “Your” should be regarded as “user”
or “player”, “Services” should be regarded as “all and any services provided by Us”.
This Refund Policy is an integral part of the Terms of Service of the Game and Services that we provide to You
and by starting to use our services you agree to this Refund Policy.
Under the terms of Refund Policy set forth herein, We do not guarantee any reimbursements, returns and refunds
and in no case We will provide cash refunds. At Our sole discretion We may choose to reimburse You only with
game currency or virtual goods. You agree that We cannot prevent all possible technical issues when Services may
be disrupted. If during the usage of Services there was such technical issues (including any error), You can
contact our Support team (e-mail: email@example.com
Basic conditions of Refund Policy
Your refund request (claim, petition) will only be considered if it is requested within the first
twenty-four (24) hours of the alleged transaction, or within seven (7) days when the loss occurred or if You
allegethat another individual (or a minor) has accessed Your player account. Any of Your requests submitted
after the lapse of such time will not be considered.
In case of occurance of any issues We reserve the right to demand and You agree to provide Us with any
available screenshots and other documents at Our sole discretion to verify your identity and confirm Your
descriptions and request within 5 (five) days from the day of Our demand. No request or claim from You will be
processed without supporting documentation. Any of Your requests will not be considered after the lapse of such
time and in case You did not provide Us with necessary documents.
As soon as possible, Support team will consider Your application and will put the best effort to
figuring out the problem. After such consideration We will be able, at our sole discretion to: - decide to
return Your game currency or virtual goods; or - refuse to return such game currency or virtual goods without
explanation and further appeal.
Reimbursements will not be given unless the Support team is able to verify that the loss occurred due
to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error.
We reserve the right to withhold any refund or reverse transaction until the identity of Your player
account is adequately established to our satisfaction, in order to ensure that any payment made to Us will be
honoured after a refund has been made. You agree to provide, in case We demand, a notarized identification, or
any other certified identification in accordance with the applicable laws of Your jurisdiction. If such
notarized or certified identification or documents are not provided within five (5) days of our request, then
such refund or reverse transaction shall not be effected, Your player account shall be closed and You shall
forfeit all funds in Your player account, such decision shall be final, binding and not subject to appeal.
All purchases of virtual currency and virtual goods are deemed to be final and non-refundable, unless
stated otherwise at Our discretion.
No Our employee outside of Our Support team is authorized to reimburse You or appeal the Support
In any case the following does not result in any returns or refunds or reimbursements by Us to You and
you indemnify Us from any responsibility: - potential or theoretical gain; - any losses attributable to errors
in Your system (i.e. computer, Internet connection, etc.) or any system owned by a third party; - being banned
from the game or any of Our Services for violating the in-game policies or any rules of providing of Our
Services. You should play using a fair method in all games and should not in any way attempt to influence
unfairly the outcome of that game. This includes using computer aids, mathematical equations, betting systems
etc.; - timing out as a result of inactivity on your system (i.e. computer, Internet connection, etc.).
You grant Us with the right to hold You accountable (resulting in Your liability) for spamming with
petitions or emails requesting returns or refunds or reimbursements or giving false information including in an
attempt to receive any returns or refunds or reimbursements.
This Refund Policy may be amended from time to time due to the constant development of the Game and
Services, therefore we advise you to always check for the latest version of this document that will always be
available on the website and will enter in force from the moment it is published.
ANY OF YOUR FURTHER ACTIVITY AFTER READING THIS REFUND POLICY WITHIN THIS WEB-SITE OR WITH OUR SERVICES OR A
PART OF THEM WILL BE DEEMED (AND YOU AGREE) AS FULL, UNCONDITIONAL AND IRREVOCABLE CONSENT THAT HAS THE EQUAL
POWER TO YOUR WRITTEN CONSENT.